WHEN PURCHASING GOODS IN THE TEMIX E-SHOP, YOU CAN CHOOSE ONE OF THE FOLLOWING DELIVERY METHODS:
- Delivery of goods via parcel lockers (Omniva, DPD, Post);
- Delivery of goods by courier;
- Collection at TEMIX store in Riga:
After receiving the order, the store staff will check the availability of the goods in the store and reserve them. Please wait for the store's confirmation before going to the store. You can pay for the goods at the store upon collection of the order. If an invoice is required, please inform the store staff after receiving the reservation confirmation.
DELIVERY TERMS:
Delivery via parcel lockers: 2 - 6 business days from the date of placing the order*.
Delivery by courier service: 3 - 6 business days from the date of placing the order*.
Collection at TeMix store in Riga: 1 business day (orders received are processed on weekdays from 11:00 to 19:00)
To track your order, you need two things:
- Order number, or ID (Example: #123456);
- The postcode you provided;
Once you have this information, go to: "Order Tracking"
Important!
- The postcode must be entered exactly as you entered it when placing the order, with or without "LV", for example, "LV-1010", "LV1010" or "1010".
- If the postcode is entered incorrectly, the system will show an error. Therefore, if you don't remember, enter all three possible variants.
- You can find the order number in the very first email confirming your order.
Based on the European Parliament and Council Directive 2011/83/EU on consumer rights, a Customer of the Online Store has the right to withdraw from the purchased goods and return them to the Seller within 14 (fourteen) calendar days from the moment of receipt of the goods, without stating a reason for withdrawal. In case of withdrawal, the costs associated with returning the goods to the Seller shall be borne by the Customer. Within 14 (fourteen) calendar days from the receipt of the withdrawal, the Customer must ensure the return of the goods to the Seller, and within 14 (fourteen) calendar days from the receipt of the withdrawal, the Seller shall refund the money paid for the goods to the Customer.
TeMix kindly asks the customer to check the goods within 14 days of receipt and, in case of non-conformity or damage, contact TeMix to arrange for their return or exchange.
When returning goods, please re-package them in their original packaging.
Please note that the courier is only responsible for external damage to the goods and does not assume responsibility for the contents of the goods.
To arrange the return of goods, please contact us by e-mail info@temix.lv or by phone +371 26208115
TeMix reserves the right to refuse to fulfill this agreement if the proof of purchase document is not retained, or if the item has been used and damaged.
When returning the goods, the money paid for the goods will be refunded to your bank account.
Goods purchased in TeMix physical stores are not subject to the 14-day return policy. The right of return does not apply to goods reserved in the online store for pick-up in a physical store and paid for in the physical store at the time of pick-up. Please check the quality and conformity of the goods before making payment in the physical store.
