To track an order you need two things:

1. Order number, or ID (Example: #123456);
2. Your specified postal code;

Once you know this information, go to: "Order Tracking"

Important!

- The postal code must be entered exactly as you entered it when ordering, with or without "LV", for example, "LV-1010", "LV1010" or "1010".

- If the postal code is entered incorrectly, the system will display an error. Therefore, if you do not remember, enter all three possible options.

- You can find your order number in the very first order confirmation email.

Based on Directive 2011/83/EU of the European Parliament and of the Council on Consumer Rights , the Customer of the Online Store has the right to refuse the purchased goods and return them to the Seller within 14 (fourteen) calendar days from the moment of receipt of the goods, without giving a reason for the refusal. In case of refusal, the costs associated with returning the goods to the Seller shall be borne by the Customer. Within 14 (fourteen) calendar days from the receipt of the refusal, the Customer must ensure the return of the goods to the Seller and within 14 (fourteen) calendar days from the receipt of the refusal, the Seller shall return the money paid for the goods to the Customer.

TeMix asks the customer to inspect the product within 14 days of receipt and, in the event of non-conformity or damage, contact TeMix to arrange a return or exchange.

When returning an item, please pack the item back in its original packaging.

Please note that the courier is only responsible for external damage to the item and does not assume responsibility for the contents of the item.

To arrange a return of the product, please contact us by e-mail info@temix.lv or by phone +371 26208115

TeMix reserves the right to refuse to fulfill this contract if a proof of purchase has not been saved, as well as if the product is used and damaged.
When returning an item, the money paid for the item will be returned to your bank account.

TeMix physical stores do not provide a 14-day return policy for products purchased. The return policy does not apply to products reserved in the online store for collection in a physical store and for which payment was made in the physical store upon receipt. Please check the quality and conformity of the product before making payment in the physical store.